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Effective Disability Management

Course Details

Format: Classroom

Duration: 2 days
Time: 8:00 am - 4:30 pm
Prerequisites: N/A
PPE Required: N/A

Course Description

The purpose of this two-day course is to familiarize the company personnel responsible for your claims management on how to effectively manage a claim from initial injury, through return to work, to the final level of appeal and monitoring the associated claims costs. Participants will gain a clear understanding of Alberta Workers’ Compensation Board (WCB) legislation, modified work programs, internal and external claims forms and reporting requirements.

Workers’ Compensation Board (WCB) Representatives will be in attendance to explain in detail their responsibilities and address some of your specific areas of concern. This course is recommended for both company health and safety representatives and any managers, supervisors, or office personnel who administer your WCB claims.

Topics include:

  • Definitions
  • WCB Statistics
  • Incident Costs and Experience Rating
  • Goals of Effective Claims Management
  • Implementing a Claims Management Program
  • Physical Demands Analysis and Job Descriptions
  • WCB Claims Responsibilities and Forms
  • Modified Work Program
  • Ten Principles of WCB Case Management
  • Reviews and Appeals process
  • Bill 26 – Directors’ Benefits
  • Pain and Stress Management
  • Duty to Accommodate

By the end of this course you will:

  • Be able to establish an effective Modified Work Program in order to get your worker back to full work capabilities in an expedient, healthy and safe manner
  • Understand the roles of the employer, worker and the WCB throughout the disability claim process

CRSP Points: BCRSP has previously awarded CM points for this event. The current contains 16 technical hours and may be eligible for BCRSP CM points. See BCRSP web site at for CM point criteria.


  • Members: $175.00
  • Non Members: $300.00

*Prices do not include GST

Course Cancellation Policy 

To be eligible for a course refund, please provide five working days’ notice before the course begins. To learn more, click here